Hotel Information
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Click here or scroll down to view an interactive Google Map of our locations.
Click here or scroll down to view an interactive Google Map of our locations.
Housing Bureau Contact Information (Monday-Friday: 9:00am - 7:00pm Eastern)
Toll Free: (855) 623-2118
Email: [email protected]
Hotel Incidental Holds
Hotel Cancel Information
A deposit equal to one night’s room and tax may be required to guarantee each reservation. This deposit will be charged by the hotel as early as April 30, 2026. The Hotel requires cancellations be made 72 hours prior to check-in date to avoid forfeiting the deposit of one night’s room and tax.
Reservation Cancellation Policy
Beginning on 4/1//26 the NCFL, will charge a cancellation fee of $50.00 for any cancellations. On 4/18/26 the fee increases to $75.00 per cancellation. On 5/1/26 the fee increases to $100.00 per cancellation. This cancellation fee will appear on your credit card statement as “CONFDIRECT* NCFL2026”. Cancellations made directly with hotel will also incur this fee.
Check Policy
Reservations must have valid credit card on file. Checks (School or certified checks only) must include the first night room rate plus tax. When paying by check, guests must bring a credit card or cash to the hotel to cover incidental charges. Before 4/17/26 checks should be payable & mailed to ConferenceDirect. After 4/17/26 checks should be payable & mailed to assigned hotel. Checks should be sent with a list of names, reservation numbers, and amount to be applied to each reservation.
Toll Free: (855) 623-2118
Email: [email protected]
Hotel Incidental Holds
- Embassy Suites: An incidental hold will not automatically be charged at check-in. If you wish to have the ability to charge items to your room, you will need to provide a credit card guarantee of $125 per room per night. You will need to request this at the hotel check-in desk.
- Fairfield: During hotel check-in, guests will need to provide a credit card guarantee to cover the incidental hold of $30 per room per night.
- Grand Hyatt: An incidental hold will not automatically be charged at check-in. If you wish to have the ability to charge items to your room, you will need to provide a credit card guarantee of $50 per room per night. You will need to request this at the hotel check-in desk.
- Marquis: An incidental hold will not automatically be charged at check-in. If you wish to have the ability to charge items to your room, you will need to provide a credit card guarantee of $100 per room per night. You will need to request this at the hotel check-in desk. If you are parking a car with the valet, you will be required to provide the credit card guarantee.
- Westin: During hotel check-in, guests will need to provide a credit card guarantee to cover the incidental hold of $300 per room per stay.
Hotel Cancel Information
A deposit equal to one night’s room and tax may be required to guarantee each reservation. This deposit will be charged by the hotel as early as April 30, 2026. The Hotel requires cancellations be made 72 hours prior to check-in date to avoid forfeiting the deposit of one night’s room and tax.
Reservation Cancellation Policy
Beginning on 4/1//26 the NCFL, will charge a cancellation fee of $50.00 for any cancellations. On 4/18/26 the fee increases to $75.00 per cancellation. On 5/1/26 the fee increases to $100.00 per cancellation. This cancellation fee will appear on your credit card statement as “CONFDIRECT* NCFL2026”. Cancellations made directly with hotel will also incur this fee.
Check Policy
Reservations must have valid credit card on file. Checks (School or certified checks only) must include the first night room rate plus tax. When paying by check, guests must bring a credit card or cash to the hotel to cover incidental charges. Before 4/17/26 checks should be payable & mailed to ConferenceDirect. After 4/17/26 checks should be payable & mailed to assigned hotel. Checks should be sent with a list of names, reservation numbers, and amount to be applied to each reservation.
